![]() “What we do differently, number one, is communication and make sure that everybody on the executive team doesn’t take for granted that when they hand off the baton and it’s outside of their area, that somebody’s ready and willing to grab that baton and take customers to the next place fluidly and transparently and easily and in a very engaging and fun way,” Buro said.Ĥ9500 Seminole Drive, Cabazon. All rooms have new paint and amenities that include small refrigerators, Keurig coffee makers and charging and personal music stations on the nightstands.įred Buro, CEO of Pala, said one of the things that separates the northern San Diego County casino is its commitment to customer service and making sure casino employees at all levels know how to make that happen. The casino recently finished renovating each of its hotel rooms. Some of Pala’s restaurants include fine dining restaurant The Oak Room, Asian restaurant Noodles and sports bar Luis Rey’s. The casino, located in northern San Diego County, has a 507-room hotel, an RV resort with clubhouse and pool, as well as a gaming floor with more than 2,000 slots and 70 table games.
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